For BPO & Shared Services Leaders

End-to-end BPO Automation with AI Agents & RPA

We design, orchestrate and operate AI-powered workflows that lift SLAs, shrink cycle times and unlock new operating leverage—without disrupting your day-to-day.

30–60%
cost-to-serve reduction
3–8×
throughput improvement
90%+
first-pass accuracy
<12 wks
to measurable value
AI automation for BPO

What we deliver

Autonomous Agents

Task-specific AI agents that read, reason and act in your systems—safely—closing the loop on work items with human-in-the-loop where needed.

RPA at Scale

Stable, observable digital workers that eliminate swivel-chair work across CRMs, ERPs and legacy systems—governed and monitored 24×7.

Process Intelligence

Mining event logs to prioritize opportunities, size the value, and continuously optimize throughput, quality and compliance.

Our approach

1. Discover

Rapid value mapping, process x-ray, and KPI baseline.

2. Design

Agent + RPA + workflow blueprint with controls and guardrails.

3. Deliver

Two-week sprints to production, success measured weekly.

Featured case study: F&A invoice automation

Digitized multi-format invoices with IDP, validated via agentic checks, and posted through RPA. Result: 68% touchless rate, 45% cycle-time reduction, and improved vendor satisfaction.

Read more

Featured solution: Contact Center AI

Agent assistants, auto-summarization, dispositioning and quality monitoring, integrated with your CRM and telephony.

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